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If you are experiencing technical problems with your SBR-enabled software:

  • If there is an error message provided, please follow the instructions.

If the error message does not answer your query, please:

  • Contact your accounting or payroll software provider; or
  • If your software is reporting a problem with the SBR component, you can contact the SBR Service Desk on 1300 488 231 (between 8.00 am and 7.00 pm AEDT) or via email at SBRServiceDesk@ato.gov.au. 
  • If you are experiencing technical problems using your AUSKey, contact 1300 AUSKEY (1300 287 539).
  • If you are experiencing a technical problem with an agency’s portal, including logging on to that portal using your AUSkey, you need to speak to that agency.  Your call will be directed to its internal technical staff.
  • For information about agency reporting obligations, you need to speak directly to the relevant agency.

To find out more about SBR, go to www.sbr.gov.au or contact SBR at sbr@treasury.gov.au

 

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