Digital service providers (DSPS) and Government agencies

If you're a DSP and need help developing or testing SBR-enabled software, you can phone our SBR Service Desk. The service desk is available from 8:00 am to 4:30 pm Monday to Friday (excluding public holidays).

  • Phone 1300 488 231(DSP and government agencies only)
  • International callers may use +61 2 6216 5577 or email

Alternatively, registered DSPs can contact the service desk by raising a ticket via the DSP service desk in Online services for DSPs.

Registered agencies can contact the service desk by raising a ticket in Online services for Government Partners.  

Businesses or intermediaries

Do not contact the SBR Service Desk. The SBR Service Desk is only for DSPs and government partners. If you are having problems using SBR-enabled software to submit reports, follow any error message instructions provided by your software. If this doesn't resolve the problem, contact your software provider’s help desk. 

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