Digital service providers (DSPS) and Government agencies
If you need help developing or testing SBR-enabled software you can phone our SBR Service Desk. The service desk is available from 8:00am to 4:30pm Australian Eastern Standard Time (AEST), Monday to Friday (excluding public holidays).
- Phone 1300 488 231
- International callers may use +61 2 6216 5577 or email SBRServiceDesk@ato.gov.au
Registered DSPs can contact the service desk by raising a request in Online services for DSPs.
Registered Agencies can contact the service desk by raising a request in Online services for Government Partners.
Businesses or intermediaries
If you are having problems using SBR-enabled software to lodge reports, follow any error message instructions displayed by your software. If this doesn't help, contact your software provider’s help desk. Do not contact the SBR Service Desk.